Euro Fast Host

Our network provider have finally isolated and fixed the problem that was affecting websites on EFHWEB3, and all traffic to sites still on that server are routing correctly.

We are working on the few sites which were migrated to EFHWEB5 last night, and testing them all indivdually to ensure everything is working as it should be.

Please accept our sincere apologies if your site was affected by this outage. Now the technical issues have been resolved we will be working with our upstream bandwidth provider to identify the cause of the problem in order to ensure it never happens again.

Some clients with sites on EFHWEB5 including some of the sites we moved from EFHWEB3 yesterday are reporting a Directory Listing Denied error. We have located the source of the problem and are resolving it and manually verifying the sites are operational again. We apologise for the problem and are doing everything possible to get it resolved ASAP.

The network problem affecting EFHWEB3 on Monday has been largely resolved. We have brought forward the planned migration from EFHWEB3 -> EFHWEB5 for many accounts, and over 90% of the sites affected by the problems on EFHWEB3 are now working correctly. Please note that the FTP service is still being worked upon as a lower priority to allow us to ensure all affected websites have been fixed.

If you are still experiencing problems with your sites, please email support@eurofasthost.com with details and we’ll look into it for you straight away.

Once again we apologise for the issue that affected so many sites on Monday, and we will be taking steps to ensure the problem doesn’t happen again. Thank you for your understanding.

Further to the problems that are affecting EFHWEB3, we have confirmed that the server is online and is serving websites, however the problem appears to be network related. We are working with our upstream bandwidth providers to resolve the problem, and apologise for the problems this outage is causing.

EFHWeb 3 is currently experiencing problems serving web pages which is affecting sites running on that server. Engineers are investigating the problem and are doing everything possible to get it back online.

We have restored access to our Helm Control Panel at www.efhcontrol.com, which is now accepting logins and processing requests without returning errors. We apologise for the earlier unavailability, and will try to prevent it from happening again. If you experience any more problems please contact us.

Following reports this morning of error messages within helm we have taken the Helm Control Panel offline while we investigate the cause. We will post an update here when the Control Panel is available again. We apologise for the inconvenience caused by the control panel being unavailable.

We are currently working on the EFHWEB5 webserver to resolve performance problems affecting websites running on that server. We apologise for the problems you are experiencing.

We are currently restarting the EFHWEB3 server following the installation of some urgent security updates. The server will be back online within a few minutes, and we will monitor it closely to ensure all services come up normally.

Our spam filtering server is currently offline following a load issue which caused performance problems. We are currently restarting the server and expect normal service to resume and the backlog of queued emails to be cleared within 20 minutes. Please accept our apologies for the slight delay in your emails arriving.