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Support

FAQ

Domain Names
Hosting
Billing
Account Management
Infrastructure
Legal Info

Domain Names

Can Eurofasthost.com register new domain names for me?
Yes, please see the various package pages for registration prices, if you are wanting to register a domain name extension which isnt listed, please contact us.
If you would like to purchase a domain on its own, without a hosting package then contact us to arrange this
Can I transfer existing domain names to Eurofasthost.com?
Yes, please see our Knowledge Base for further information
What characters can be used in a registration?
Domain names can only include the letters a to z, the numbers 0 to 9 and a hyphen (-), nothing else. No spaces, underscores etc.
What is Eurofasthost.com's IPS Tag?
WEBSIGHTS
What are Eurofasthost.com's name servers?
Primary: ns2.eurofasthost.com (IP Address: 217.158.60.30)
Secondary: ns3.eurofasthost.com (IP Address: 217.158.60.204)

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Hosting

All of the hosting plans I see offer a certain amount of "traffic" or "bandwidth". What is this?
Data transfer, sometimes called "bandwidth", refers to the amount of data that is used when visitors view your website. When visitors browse your website, they are technically requesting and retrieving files from the server. If you have a web page that consists of an HTML file and an image file that are 10kb each, then the amount of data transfer that is used when a single visitor views that web page is 20kb.
Do you offer a web mail facility?
Yes. Web mail is available on all email accounts.
This can be accessed by going to http://mail.yourdomain.com, replacing yourdomain.com with your actual domain name.
How can i track users to my website?
SmarterStats can be added to any website allowing users to monitor the traffic to their website.

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Billing

Do you have any hidden fees?
No, the only extra fees are if you use more than your allocated bandwidth or disk space or if you order any extra features not included with your plan. Those prices are listed on the hosting pages.
How do I Pay?
We accept all major credit/debit cards, cheques and BACS payments. Payments for shared web hosting accounts are annually in advance. You may however cancel at any time and will be refunded any unused whole months of your subscription period.
Virtual servers and dedicated servers can be paid quarterly or annually, and again can be cancelled at any time with a refund for full unused months. Annual payments on virtual and dedicated servers benefit from the equivalent of two months free.
Monthly payments are automatically requested from your chosen credit or debit card

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Account Management

How do I manage my account
We use the HELM control panel for management of accounts. This allows users to manage billing, hosting packages & domain registrations directly through their own control panel.
How long does it take to activate an account?
If you signup online shared hosting accounts are activated immediately. Reseller accounts are not activated immediately and may take an hour or so to activate (Mon-Fri 9am-5pm), however reseller accounts can be activated immediately if you signup over the phone. Virtual Server accounts take up to 48 hours to activate (Mon-Fri 9am-5pm). Dedicated Servers currently have a seven working day lead time.
Can I upgrade or downgrade to a different package at any time?
Some extra features can be purchased through the control panel, you can enable these by adding them in through the Purchase Extra Features Link within your package information,once payment is made the feature will be active.
You cannot upgrade or downgrade your package through the control panel, to change package, simply drop us an email, or call support to arrange this.

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Infrastructure

Where are your servers located
In a secure data centre in the heart of the London Docklands
Where are your Support staff based?
In our offices! Which is South Cave, just outside of Hull, East Yorkshire, United Kingdom

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Legal Info

What are Eurofasthost.com's Terms & Conditions
Full Terms & Conditions can be found here

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