We are a small team that works closely together, all from the same location. There are no remote call centres, off-site support, or outsourced contact centres. Our internal motto is "Happy Customers, Happy Team, Successful Company", reflecting our recognition that customers and team are the foundations of everything we do. Key team members are shown below.
The managing director is Duncan Pollard, who formed the company in April 1997. Duncan still works day-to-day in the office and is responsible for strategy, products, goals, and company nights out.
Sarah Milsom is our team leader and co-ordinates the day to day running of sales, support, and accounts. She has been with the company since near its inception and knows the processes and systems inside out.
Andy Corbett is head of support, and provides much of the day-to-day support to customers, as well as server administration.
Darren White is head of web design and is responsible for this web site, and is a bit of a "web standards" obsessive.
Richard Thomson has recently joined the business as business development manager, and is responsible for key client accounts, as well as seeking out new customers and following up opportunities.