Euro Fast Host

The network problem affecting EFHWEB3 on Monday has been largely resolved. We have brought forward the planned migration from EFHWEB3 -> EFHWEB5 for many accounts, and over 90% of the sites affected by the problems on EFHWEB3 are now working correctly. Please note that the FTP service is still being worked upon as a lower priority to allow us to ensure all affected websites have been fixed.

If you are still experiencing problems with your sites, please email support@eurofasthost.com with details and we’ll look into it for you straight away.

Once again we apologise for the issue that affected so many sites on Monday, and we will be taking steps to ensure the problem doesn’t happen again. Thank you for your understanding.

Further to the problems that are affecting EFHWEB3, we have confirmed that the server is online and is serving websites, however the problem appears to be network related. We are working with our upstream bandwidth providers to resolve the problem, and apologise for the problems this outage is causing.

EFHWeb 3 is currently experiencing problems serving web pages which is affecting sites running on that server. Engineers are investigating the problem and are doing everything possible to get it back online.

We have restored access to our Helm Control Panel at www.efhcontrol.com, which is now accepting logins and processing requests without returning errors. We apologise for the earlier unavailability, and will try to prevent it from happening again. If you experience any more problems please contact us.

Following reports this morning of error messages within helm we have taken the Helm Control Panel offline while we investigate the cause. We will post an update here when the Control Panel is available again. We apologise for the inconvenience caused by the control panel being unavailable.

We are currently working on the EFHWEB5 webserver to resolve performance problems affecting websites running on that server. We apologise for the problems you are experiencing.

We are currently restarting the EFHWEB3 server following the installation of some urgent security updates. The server will be back online within a few minutes, and we will monitor it closely to ensure all services come up normally.

Our spam filtering server is currently offline following a load issue which caused performance problems. We are currently restarting the server and expect normal service to resume and the backlog of queued emails to be cleared within 20 minutes. Please accept our apologies for the slight delay in your emails arriving.

The problem affecting the SQL2000 server has now been resolved and websites using SQL2000 databases are now working again correctly. We will continue to monitor the server closely but please let us know if you experience any problems. Once again please accept our apologies for this afternoon’s problems.

We are currently experiencing problems with our SQL2000 DB Server, which is not accepting incoming connections. Engineers are investigating and we will have it back up and running as soon as possible. Please accept our apologies for this problem.

The EFHWEB3 server came back online 15 minutes ago and the load has settled down. The FTP Service is now working correctly again, and the earlier upload problems have been resolved.

Please accept our apologies for the problems, and our thanks for your patience while we restored the service. If you are still experiencing any problems please let us know.

Following on from the FTP problems we reported earlier, the EFHWEB3 server is currently offline following a restart we attempted earlier to resolve the FTP problems. An engineer onsite is going to look at the server which we will get back online as soon as possible.  As news becomes available we will post an update here.

We apologise for the problems with this server today and will be taking measures to prevent it from happening again.

The FTP Service on EFHWEB3 is currently very slow with delays to log in and upload problems. We are currently investigating and will restore service as soon as possible. Please accept our apologies at this time.

We are currently installing a security update on EFHWEB5 which is taking longer to complete than we expected. During this time the web services are unavailable.  We expect normal service to resume by 10:30 and apologise for the problems affecting this service.

10 minutes ago we were alerted of a problem affecting the spamblock server caused by the number of incoming SMTP connections being higher than normal. We took the preventative measure of restarting the spam server, and it is now back online and operating normally.

Normal service has been restored to the mail2 server, after locating and resolving a problem affecting a message loop which was causing the performance problems. We apologise for the inconvenience today’s poor performance has caused.

This morning the load on the mail2 server has been higher than normal which has caused problems logging into mailboxes via POP3/IMAP/Webmail. We have had to restart the mail service already, and are now monitoring the server closely to determine if the problem has been rectified.

The issue with the mail server experienced by a few individuals this afternoon has now been identified and resolved. If you experience any further problems please let us know. Thank you for your patience in this matter.

A small number of customers are still experiencing issues with their email. We have people working on this now and hope to have the issue rectified as swiftly as possible. Our apologies for the difficulties this is causing.

We have resolved the problems experienced earlier on the mail2 server, and the level of queued mail has returned to normal.  If you are still experiencing problems sending/receiving email please close and re-open your email program and try to send/receive again.  If you need further help please call.

We apologise for the problems from this morning.